Warranty

The terms of this Warranty were updated on 2018-03-23.

Quality Assurance

Synthose products undergo quality testing and certification by the following methods, where applicable: 1H-NMR, HPLC, TLC, MS, LC/MS, optical rotation, melting point.

A Certificate of Analysis will be emailed to you at the time of shipment. Analytical spectra are available upon request.

Returns

Synthose conforms to strictest analysis, packaging and shipping practices. In the event of any discrepancy between the contents of your shipment and

Quality data on the CofA, and/or

Requisition information on your Purchase Order (product description, quantity),

please notify Synthose by telephone at 1-905-669-0017 or by email at within 30 days of the date of shipment and explain any problems with your items. Please provide any available analytical data as well as storage, usage and handling of the material.

We may authorize a return of shipment via our FedEx account, to be carried out within 7 days of the return authorization per the instructions on the authorization.

Synthose will promptly conduct an analysis of the returned item(s), and if the products are indeed deemed to be defective or to have been shipped in error, we will ship replacement products at no cost to the Buyer, or issue a full refund for the returned item(s), per the Buyer's request.

For time-sensitive or cold pack shipments, Synthose Inc. cannot be responsible for material degradation due to customs or other shipment delays.

You must not return items without a return authorization.

Incorrect Order Placed

In the event of an incorrect order placed, the Buyer must notify Synthose by telephone at 1-905-669-0017 or by email at within 14 days of the date of shipment. At the sole discretion of Synthose Inc., we may authorize a return of shipment by a shipping method of our choosing. All return shipping costs are the Buyer's responsibility.

We cannot accept the return of opened containers when an incorrect order has been placed, and such opened containers are not eligible for a refund.

We cannot accept the return of items that have been shipped on cold packs when an incorrect order has been placed, and such items are not eligible for a refund.

You must not return items without a return authorization.

Storage & Handling

Synthose may issue special instructions for handling, storage or use of its products (listed on the CofA). Synthose cannot be held responsible for damages to products if they have been incorrectly handled or stored upon receipt of the shipment.